Not if you work for someone else, apparently.
What I thought interesting were the many comments on KTVZ about how the "customer is always right," therefore the owner or manager can never respond negatively to anything a customer might do
Obviously, the customer isn't always right? I mean, no one's always right.
To me, it's more of a slogan than a reality -- no more valid than, say, "New and Improved."
No one is allowed to abuse my employees. I've told them, if someone gets completely out of line, ask them to leave the store and I'll back them up.
It's called, firing the customer.
Sure its best not to lose your temper, to ignore most behaviors. I've been both very good about this, and very bad.
A few years ago, I tried to control some of the behavior I was seeing in my store, especially by young people, and it almost always ended badly. So I quit, about 4 years ago, saying anything. I just take most of the behavior, and most of the damage, and try to leave the area where it's happening.
I mean, obviously, if the behavior is WAY over the line, I'll still try to say something, but I try to be calm and non-accusing.
Even my wife, who on the Calm scale is a 10 (while I might be a 3 or a 4) has customers who do something so outrageous that she has to deal with them.
So the incident itself doesn't surprise me -- I had imagined a lot worse than "douchebag" when I first heard the story.
What surprises me is that people think that employees should take any abuse handed them with a smile.
What I thought interesting were the many comments on KTVZ about how the "customer is always right," therefore the owner or manager can never respond negatively to anything a customer might do
Obviously, the customer isn't always right? I mean, no one's always right.
To me, it's more of a slogan than a reality -- no more valid than, say, "New and Improved."
No one is allowed to abuse my employees. I've told them, if someone gets completely out of line, ask them to leave the store and I'll back them up.
It's called, firing the customer.
Sure its best not to lose your temper, to ignore most behaviors. I've been both very good about this, and very bad.
A few years ago, I tried to control some of the behavior I was seeing in my store, especially by young people, and it almost always ended badly. So I quit, about 4 years ago, saying anything. I just take most of the behavior, and most of the damage, and try to leave the area where it's happening.
I mean, obviously, if the behavior is WAY over the line, I'll still try to say something, but I try to be calm and non-accusing.
Even my wife, who on the Calm scale is a 10 (while I might be a 3 or a 4) has customers who do something so outrageous that she has to deal with them.
So the incident itself doesn't surprise me -- I had imagined a lot worse than "douchebag" when I first heard the story.
What surprises me is that people think that employees should take any abuse handed them with a smile.